Jenn Marotta passed the same empty retail space while walking her dog each day. Located in a neighbourhood full of other passionate pet parents, it struck her as the perfect place to open a pet supply store… so she did! Drawing on her passion for customer service, her entrepreneurial spirit, and her love of dogs, Jenn opened East Coast Dog in 2022.
As a boutique specialty pet store, grooming salon, and dog-walking service East Coast Dog was designed with the best shopping experience in mind. They carry only the best natural foods, supplies, and accessories to appeal to today’s discerning and health-conscious pet parents. Their team members pride themselves on providing personalized, knowledgeable service that meets customers where they’re at to help them find the best solutions for their furry friend’s unique needs. The results speak for themselves with nearly all of their glowing customer reviews highlighting East Coast Dog’s exceptional service and friendly staff.
Jenn explains the philosophy behind East Coast Dog’s success, “We focus on giving the very best to our customers, staff, and the community we operate in.” This extends to inclusive practices and prioritizing environmental sustainability. In fact, East Coast Dog has digitized as much as possible to minimize paper usage, all of their freezers are Energy Star Certified Refurbished, the store’s lighting is 100% LED, and they always follow responsible disposal practices. Jenn adds, “It’s all about continuous improvement and finding new ways to create a better experience for customers.”
When it comes to nutrition, Jenn believes in keeping it simple. “There’s so much information out there on the topic and it can be easy to fixate on one niche fact,” she explains. “I always tell pet parents to stick to the basics: feed high-quality whole foods and rotate meal options.” Jenn and her team frequently recommend Smack to their customers as a food that aligns with these nutritional principles. Jenn notes, “I loved Smack even before I had a chance to try it with my dogs. As a Canadian-made, high-quality food that doesn’t compromise on nutritional value, it’s a fantastic product.”
If you’re a pet parent in Halifax, visit East Coast Dog and see what happens when you combine a love of dogs with an unwavering dedication to customer experience. Whether you’re looking to stock up on food, buy new toys and accessories, get expert grooming for your dog, or book time with a caring dog-walker, East Coast Dog has you covered. Learn more at eastcoastdog.ca
