Customer Satisfaction:  At Smack Pet Food Inc. customer satisfaction is our #1 goal.  We stand behind the quality of our products and will make things right if you are not satisfied with your purchase.  We believe that we can work together with our customers to make every purchase a positive experience.

Returns & Exchanges:  You can return an item within 60 days of purchase with your receipt and the Smack Pet Food product you purchased for a full refund of the merchandise purchase price at the store you purchased from.  Refund will be for the purchase price, in the original form of payment.  Smack Pet Food will be responsible for return shipping charges in the event of a return.  Original delivery is non-refundable.

Please follow these easy steps to return your item for return or exchange:

Email the following to customercare@smackpetfood.com;

Name;

Address;

Daytime Telephone;

Email;

Order Number or Invoice Number;

Returning Item Number;

A brief description of the problem and why you are returning the item. 

We will promptly respond with return instructions.

Ordering online from the Smack Pet Food Online Store is easy! Simply choose the items you wish to purchase and add them, individually, to your shopping cart. Each time you add an item, you'll be able to view the entire contents of your cart with a total dollar amount purchased so far.  When you are ready to checkout, click the checkout button and proceed to the secure checkout area.